Return Policy

5 Days Hassel-Free Returns & Exchange

We offer 5 days hassle-free returns and exchanges from the date of delivery. Our Customer Support Team is always available to assist you with any queries.

IMPORTANT: Return & Refund Convenience Fee (Please Read)

For all returns, a convenience fee will be deducted from the refund amount to cover reverse logistics and handling costs:

• ₹100 flat for returned goods valued below ₹2,000
• 5% of the returned goods value for returns above ₹2,000

Note: Exchanges are completely free.

Damaged, Defective or Wrong Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, wrong product, or quantity mismatch, contact us right away so we can resolve the issue promptly.

• We may request an unboxing video proof recorded at the time of opening the package
• Kindly share your Order ID and registered email ID while raising the request

Cancellation Policy

Orders can be cancelled only before the daily dispatch cut-off time of 11:00 AM on business days.

• Customers must raise a cancellation request before 11:00 AM on a business day to be eligible for cancellation.
• Once an order has been dispatched, cancellation requests will not be accepted.
• For prepaid orders, a 100% refund will be issued only if the cancellation request is received before the 11:00 AM cut-off time.
• Cancellation requests raised after the cut-off time or post dispatch will not be entertained and will be treated as a return, subject to the applicable Return & Refund Convenience Fee.
• Veda Fashion reserves the right to verify orders prior to dispatch, which may include verbal or written confirmation.

Conditions for Returns & Exchanges

To be eligible for a return or exchange:

• Request must be raised within 5 days of delivery
• Product must be unused, unworn, unwashed, undamaged
• All original tags, labels, invoice, and packaging must be intact
• Items marked as Made-to-Order or Print-on-Demand are not eligible
• Items such as Rush Processing fees, personalised gifts, tips, messages, and shipping costs are non-refundable
• Products exchanged once cannot be returned or exchanged again
• Replacement is subject to stock availability
• Refunds are processed through the original payment method for prepaid orders and via bank transfer for COD orders.
• Incorrect bank details shared by the customer will not be the brand’s responsibility
• A charge of ₹150 will be applied for any second exchange request (subject to approval).

 

Return Pick-Up Process

• Reverse pickup will be initiated within 24 business hours after approval
• Pickup will be attempted twice
• If pickup fails, customers must self-ship the product to our warehouse
• Reverse pickup is subject to service availability at your pin-code

Refund Timeline

• Cancellations: Refunds are processed within 2–3 business days
• Returns: Refunds are initiated after the product is received and passes quality checks
• The entire return refund process may take up to 14 days from initiation

Color Variation Disclaimer

Actual product colors may vary slightly due to:

• Screen resolution
• Lighting during photography
• Fabric dyeing processes

Such variations are natural and not considered defects.

Important Notes

• Do not return any product without receiving a return confirmation email
• Products must be returned in original condition with the issued return label
• Safe receipt of returned items is the customer’s responsibility
• If a wrong product is returned, action will be taken based on package opening footage
• No claims will be accepted if issues are not raised within 5 days of delivery
• Policies may be updated at any time without prior notice